Overview

Transformation of Patients’ Status.

Transformation of Hospital’s Attitude. 

Transformation of Doctors’ Profession.

We, at Manipal Hospital, have gone back to the roots of the medical profession. Where, compassion, selfless service and a personal bonding between the doctor and the patient existed. Over the last few years we have successfully changed the relationship of treating a patient as a customer to a guest and now are on the threshold of re-defining defining them as a blood relative. The view being that we would like our every patient’s experience of medical care to be the same as that we would want our own blood relative to experience.

Rooms & Services

Insurance

Manipal Hospital, Bangalore has instituted a Department of Corporate Relations with a dedicated staff functioning 24x7 for the benefit of Medically Insured Patients in the hospital and for the Insurance agencies and Third Party Administrators (TPAs) who insure them. It also caters to Corporate Companies, PSUs, All Insurance Companies and foreign Insurance Companies.

This department is a one-stop information centre for all the insured patients, Insurance Companies and their investigators, as well as TPAs. The department works closely with all the clinical departments and administration of the hospital to ensure that the customers are attended with utmost care.

Services:

• Cashless Facilities
• Special Tariff for the empanelled Companies
• 24x7 Help Desk

The objective of these services is to work out patterns and execute them in accordance to Medical Law and Ethics that suit the patients in settlement of their medical insurance claims and Life Insurance claims in the face of stringent deadlines and targets in the changing scenario.

Health Package

While undergoing the health checks, we ensure that you are comfortable and well taken care of. This coupled with our smooth, swift and systematic procedures will indeed make your experience a pleasant one.
 
Regular health checks ensure that you enjoy the benefits of uninterrupted good health over a long period of time.

Manipal Routine Health Check
 
Routine check is for both men and women. This includes a complete physical examination and all routine investigations like blood, urine etc. Routine health check helps evaluate your health status and a summary of your health report is made  available to  you. It includes:

• Blood Investigations
• Complete Blood Count (Hb, TC, DC, PCV, MCV, MCH, MCHC, RBC Count, Platelet Count), Fasting Blood
• Sugar, Cholesterol, Creatinine, Triglycerides
• Stool Routine
• Urine Routine
• ECG
• Chest X- Ray
• Complete Physical Examination and Consultation

Recommended for: Men & Women above 25 years of age

Manipal Check Plus
This check-up designed for both men and women, involves a thorough physical examination and consultation. It includes a wide range of tests to assess your health and provide suitable directions. It includes:

• Blood Investigations
• Complete Blood Count (Hb, TC, DC, PCV, MCV, MCH, MCHC, RBC Count, Platelet Count, ESR)
• Blood Sugar
• Fasting and Post  Prandial Blood Sugar
• Lipid Profile
• Cholesterol, Triglycerides, HDL, LDL, VLDL
• Liver Function Test
• Alkaline Phosphotase, AST, ALT, Bilirubin (Total & Direct), Total Protein, Albumin, A/G ratio
• Kidney Profile
• BUN, Creatinine, Uric Acid, Calcium, Inorganic Phosphorus
• Electrolytes
• Sodium, Potassium, Chloride
• Stool Routine
• Urine Routine
• ECG
• Chest X- Ray
• Dental Check
• Eye Check
• Complete Physical Examination and Consultation

Recommended for: Men & Women above 30 years of age

Manipal Comprehensive Health Check
If you lead a stressful life, this health check is for you. It is also recommended for those who smoke and consume alcohol. It includes:

• Blood Investigations
• Complete Blood Count (Hb, TC, DC, PCV, MCV, MCH, MCHC, RBC Count, Platelet Count, ESR)
• Blood Sugar
• Fasting and Post  Prandial Blood Sugar
• Lipid Profile
• Cholesterol, Triglycerides, HDL, LDL, VLDL
• Liver Function Test
• Alkaline Phosphotase, AST, ALT, Bilirubin (Total & Direct), Total Protein, Albumin, A/G ratio
• Kidney Profile
• BUN, Creatinine, Uric Acid, Calcium, Inorganic Phosphorus
• Electrolytes
• Sodium, Potassium, Chloride
• Thyroid Function Test
• Pulmonary Function Test
• Stool Routine
• Urine Routine
• Chest X- Ray
• Cardiac Profile
• ECG, TMT
• Ultrasound Abdomen
• ENT Examination
• Audiometry
• Dental Check
• Eye Check
• PSA for Men
• OBG consultation and Pap Smear Test for Women
• Diet Counseling
• Complete Physical Examination and Consultation

Manipal Diabetic Check
This health check package is aimed at individuals suffering from diabetic ailments

• Blood Investigations
• Complete Blood Count (Hb, TC, DC, PCV, MCV, MCH, MCHC, RBC Count, Platelet Count, ESR)
• Kidney Profile
• Creatinine, Uric Acid, Calcium, Inorganic Phosphorus
• Blood Sugar
• Fasting and Post  Prandial Blood Sugar
• Lipid Profile
• Cholesterol, Triglycerides, HDL, LDL, VLDL
• Liver Function Test
• Alkaline Phosphotase, AST, ALT, Bilirubin (Total & Direct), Total Protein, Albumin, A/G ratio
  Glycated Hemoglobin (HbA1c)
• Urine Examination
• Urine routine, Microscopy, Micro albumin (Random)

Consultation with:

• Ophthalmologist
• Endocrinologist
• Dentist
• Dietician

Recommended for: Persons with diabetic symptoms/risk factors

Manipal Woman Health Check
These check-ups are designed keeping in mind all risk factors associated with various gynecological ailments. This would include tests for the detection of cancer of the breast and the cervix. It includes:

• Capsule 1
• Gynecology Consultation
• Pap Smear Test

• Capsule 2
• Gynecology Consultation
• Pap Smear

Mammogram
Preparation for the check-up and other relevant information:

• Kindly take prior appointment. Call 080-25023480/ 3481
• Overnight fasting required for 8-10 hours
• Report in empty stomach - only water can be taken
• Avoid wearing tight, formal clothes and shoes
• Aoid smoking & consuming alcohol for a minimum of 12 hours  before checkup
• If already registered at the hospital, provide the I.D. number at the time of fixing up appointment and at the time of reporting at the Hospital
• Bring stool and urine sample in a clean container 
   (Container may be collected from Manipal Hospital, Bangalore)
• Bring all your earlier medical reports and prescription if available
• Oinion and advice will be given by the Consultant  Physician, based on the standard tests in the package. Any further tests or consultation recommended by the Consultant, will not be a part of this package and hence will be charged extra. The availability of reports in such  instances will depend on the nature of the tests.
  

Patient's Rights

Charter of Patient's Rights
 
The purpose of the Patients' Charter is to explain both your Rights and Responsibilities when you use the services of Manipal Hospital, Bangalore. It aims to improve the quality of Health Service delivered to you. Knowing and understanding your rights and responsibilities will make your relationship with us a mutually valuable one.

The Charter is planned in such a way that both you and the Hospital work as partners and involve in a friendly relationship to enhance the effectiveness of the health care process and to serve you the best.

Every Patient has the Right.

Right to Medical Treatment

• You will be treated with dignity, compassion and courtesy.
• You will be given appropriate treatment based on your clinical need regardless of culture, age, gender, religion or any social standing or sexual orientation.
• You will be treated by a suitably qualified health professional.
• You will receive emergency care whenever you need/ask for.
• You will receive an OPD consultation at a mutually convenient time and to see the Doctor within a reasonable time of the confirmed Appointment giving scope for the doctors to attend medical emergencies and previous appointment patients.
• You will receive medical advice and treatment which fully meets the currently accepted standards of care and quality. (The currently accepted standards are those adopted by a responsible body of the profession in the light of accepted contemporary medical practice).
• You have the right to accept or refuse any medication, investigation or treatment as well as the right to information on the likely consequences of such a refusal.
• You have the right to ask for a clarification from the administration or a doctor of your choice in case the doctors refuse to continue a treatment. 
• You will be prescribed appropriate drugs and medicines. 
• You will be treated with utmost dignity even at times of extreme critical illness.

Right to Information

• To know the names of the people treating you and their professional capacity.
• You have the right to ask for a clear description of your medical condition, with diagnosis , prognosis (i.e. an opinion as to the likely future course of your illness), and of the treatment proposed including investigations, procedures, surgeries, common risks, estimated costs and appropriate alternatives, if any and to choose from them.
• To be informed of the modification or change in the medical management if any.
• To receive a clear explanation regarding the services available in the Hospital, how and where you can receive the same.
• To know the names of any prescribed medication, and its normal actions and potential side-effects given your condition.
• To be kept informed on waiting times, delays and cancellations.

Right to Choices

• The right to request for a second medical opinion.
• The right to choose whether or not to take part in medical research programmes.
• You are free to choose the language in which inter personal communications to be made during your visit to the Hospital.

Right to Privacy

• To be in a clean, safe and secured environment as deemed medically appropriate during your treatment while in the hospital.
• You have the right to privacy during consultation, treatment and hospitalization.
  Right to Complaint

You can make any legitimate complaints and have these complaints satisfactorily redressed in a reasonable period of time.
 
There is a Patient Relations Officer to whom you can make formal complaints either verbally or in writing. The complaints will be investigated and followed up by appropriate personnel. You will receive a substantive reply to any complaint within a reasonable period of time with an indication of any action that has been or will be taken.

Other Rights

• To have the visitors according to hospital policy.
• To maintain the confidentiality of medical records and access to a copy of the medical records at the discretion of the physician.
• The Hospital reserves the right to admission of the patients depending on the availability of rooms, doctors, equipment, expertise, etc.

We request you to play an active and responsible role in the health care process to serve you the best. The Hospital’s administration solicits a certain level of
co-operation from all patients and their relatives as listed below.

Patient Resposibilities

Every Patient Shall:

• Respect the rights and treat all healthcare workers and other patients and visitors with dignity.
• Comply with all hospital policies and guidelines as informed or displayed
  Be available for any appointments made or notify the hospital as early as possible if you are unable to do so.
• Acknowledge that some other patients’ medical condition may be more urgent than yours and accept that your doctor may need to attend them first. Kindly cooperate in such situations. 
• Take responsibility for your hospital bill 
• Provide us with comprehensive and accurate details about your past medical records and be complaint as regard to taking medication or following any other prescribed treatment.
• Follow the prescribed and agreed treatment plan and carefully comply with the instructions given.
• Accept responsibility for decisions you make regarding the treatment.
• Do not take medication independent of medical advice. 
• Do not ask us to provide incorrect information, receipts or certificates.
• Do not waste medical resources and time unnecessarily.
• Accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital with a full explanation from our staff.
• Accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
• Provide correct information regarding identity and financial status.
• Strictly observe the Hospitals Visitors Policy as displayed.
• To protect the environment.
• To utilize the health care system appropriately and do not abuse it.

OPD Timings

Monday to Saturday: 7 am to 8 pm
Sunday & Holidays: 9am to 1 pm

The OPDS listed below have different timings.

Gastroenterology
Rheumatology

Monday to Saturday: 7 am to 5 pm
Sunday & Holidays: No Consultation

Nephrology
Urology
Manipal Institute of Neurological Disorders

Monday to Saturday: 7 am to 8 pm
Sunday & Holidays: 9am to 1 pm

Cardiology

Monday to Saturday: 7 am to 5 pm
Sunday & Holidays: 9am to 1 pm

Oncology
Manipal Comrehensive Cancer Center

Monday to Saturday: 7 am to 8 pm
Sunday & Holidays: No Consultation